Incineration toilets are sure to catch the eye and spark curiosity when used in public or commercial settings. They’re the top choice for alternative waste solutions, but there are some situations where they might need a bit more TLC. Places like rental properties (think Airbnb, time-shares, and home-sharing), construction sites, and government or military installations that rely on Cinderella as their main waste solution might see more frequent issues and need a bit more upkeep due to the variety of users.
Keep reading to find out the best tips, educational resources, and routines to make sure you, your team, and your clients have a great experience.
Image of Cinderella® Urinal installed next to Cinderella® Comfort shown above.
TIP #1: Install A Urinal
Given that approximately 80% of washroom visits involve urination only, it is advisable to complement your Cinderella® Incineration Toilet with the Cinderella® Unisex Urinal. This combination will effectively reduce your energy consumption, maintenance, repairs and the use of bowl liners.
The acidity and salts in urine can cause your Cinderella® to wear out faster if regular maintenance and steam-cleaning aren't kept up. Overfilling is the most common problem in rental or business applications, which is hard to avoid if caffeine, alcohol or general bowel/bladder issues are at play.
There might not be enough space to add the urinal, or there could be regulations about installing one. It's a good idea to make sure you have the right paperwork for users and to keep up with a daily maintenance routine.
TIP #2: Guides, Education and Information
Businesses and rental properties usually offer helpful instructional videos, pamphlets, and "How-To" guides near the Cinderella® to make it easy for users or clients to learn more before and during use. Feel free to download and print the following documents to help new or existing users get the hang of your Cinderella®.
Note in photo above: Visual information above each unit and how-to-use- document.
- Understanding Overfilling (PDF) - It's perfectly normal to see a bit of corrosion over time, even though we use top-notch stainless steel and Incoloy materials. If you're using the toilet in a cabin, it should last around 4-6 years before you need to replace any parts. For daily use, you might notice a bit more wear and tear, so a little self-maintenance and service will help keep everything running smoothly.
- How-To-Use Cinderella® Stationary Models (PDF)
How-To-Use Cinderella® Stationary Models (Video) - How-To-Use Cinderella® Travel (PDF)
- Cinderella® Comfort Troubleshooting Chart (PDF)
- Cinderella® Freedom Troubleshooting Chart (PDF)
Offering an "Incident Report Card" for customers to fill out if they encounter any issues can really help your maintenance or support team troubleshoot more efficiently and keep everything running smoothly with minimal interruptions.
The Cabin Depot™ and other Authorized Cinderella® Partners require the following Support Form to be completed before technical or warranty support can be provided.
Please fill out the Official Cinderella Support Form for North America so an authorized Cinderella technician can review your case.
TIP #3: Developing Your Maintenance Routine
Incineration toilets are a relatively recent innovation in North America, and as such, users may encounter some initial challenges. Unlike traditional plumbing systems, these toilets incorporate electronic, metallic, and other components that are subject to wear and tear.
Implementing effective maintenance routines can significantly reduce operating costs and minimize product wear. It is highly recommended that users adhere to the maintenance guidelines provided in the manual.
- Empty the toilet frequently. Do not base your use on the maximum limit of the appliance.
- Always clean the ash container and insert it when emptied.
- Always perform the steam cleaning preferably after each emptying and washing of the ash container. Once per day, or at least weekly depending on usage.
- Always observe the end result characteristics when emptying the toilet. Deviations in the end result may indicate the need for maintenance, installation adjustments or service.
- Weekly Steam Cleaning (PDF)
Weekly Steam Cleaning (Video)
Cinderella® Official Maintenance Video
TIP #4: Spare Parts
Incineration toilets function similarly to small furnaces. Like other household appliances or machinery, these units necessitate periodic replacement of components due to regular use, which leads to natural wear and tear over time. For example, parts such as the heating element, fans, catalyst, spark plug, and ash container insert are prone to degradation and will require periodic replacement.
Cinderella® and its affiliates offer genuine spare parts for all their units, making it advantageous for companies and businesses to keep spare parts on hand for unexpected downtime or even for preventative maintenance.
Review the recommended parts included in Cinderella® service packages, available at many Cinderella® Dealer locations. Please contact support@thecabindepot.com to place your order today!
TIP #5: Back-up Facilities
New users, children, individuals with bowel, and instances where liners are not used or forgotten can result in urine or feaces being spilled outside the liner. This can lead to liquid splashing inside the unit rather than into the ash container, causing buildup and corrosion around the incineration lid. In rental and business properties, various unusual occurrences and mishaps can arise. It is advisable to be well-prepared for such situations.
Appliances, machines and ventilation systems naturally require regular maintenance, inspection and replacement parts over time. Sometimes, these tasks will require the units to be out of commission until the work is completed. Many rental properties and businesses have back-up toilet for when the unit is down for routine maintenance.
Feel free to drop us a line at sales@thecabindepot.com to explore all the fantastic waste management options we have for you!TIP #6: Hire a Licensed Professional
Cinderella® being manufactured to the highest quality standards, and with such an investment customers should ensure the installation is done correctly.
Many customers try to install the Cinderella® models on their own, but it's really best to hire a licensed professional or tradesperson. Not only does this keep your warranty intact, but it also ensures everything is set up safely and correctly for insurance purposes. Proper ventilation is key to making sure your new Cinderella® toilet works perfectly, and following the guidelines in the manual is a must. If the installation isn't done right, it could lead to malfunctions, wear, or even unpleasant odours, and it would void the warranty. So, it's always a good idea to stick to the technical and administrative regulations of the location where the toilet is being installed.
PROPANE MODELS : It is required that the Freedom and Travel Incineration toilets are only connected to the gas supply by a gas specialist in accordance with the technical and administrative regulations of the country in which the toilet is in-stalled. Ensure a leak test and a flame test performed by after professional installation and you are issued with a certificate of inspection to maintain warranty and safety.
ELECTRIC MODELS: The Cinderella Comfort must be installed in accordance with National Electrical Codes, as well as all state, municipal and local codes. The toilet is delivered with a 15 Amp, 250Volt, 2 Pole 3Wire Grounding NEMA6-15P plug. To supply sufficient power to the unit as delivered, it will require a dedicated grounded circuit, with at least 10amps of available power at 220-240VAC. Frequency and amperage must be supplied to the appliance from a dedicated, grounded circuit which is protected by a properly sized circuit breaker.
*Note "Tandem or mini" breakers are not acceptable for use in powering the Comfort model . These are now commonly used in new home builds, RVs, Mini and Tiny Homes.
Please be aware that a limited 1-year warranty period is applicable when the product is installed in a commercial and industrial settings. *The 3-year warranty applies exclusively to residential applications. Commercial and industrial applications, including Airbnb, resort settings, rental units, mining, construction, and forestry, are covered by a limited 1-year warranty. The warranty is non-transferable. For clarification on your specific application, not mentioned in the examples, please reach out to the distributor, your local Cinderella dealer, or Cinderella Eco Group AS.