To successfully light and set up a new propane heater installation, bleed the gas line, hold the pilot button for 30–45 seconds, and click the ignitor every 5 seconds until the pilot lights. The first burn will produce a slight smell from manufacturing oil, which is normal.
What do I need to know for a new installation?
- Always use the appropriate regulator.
- You may have to bleed the gas line - hold the pilot button down for about 30-45 seconds, when turned to the lighting position, to allow the propane to flow through the system.
- Click the ignitor every 5 seconds until the pilot is lit.
- After an extended period of non-use, you may need to repeat the bleeding and lighting steps above to relight the pilot.
- The first burn will have a slight smell; this is simply the manufacturing oil burning off and is completely normal.
What should I send to support if an issue occurs?
If any issues occur with your installation, contact our support team and include the information listed below so they can assist you quickly.
- Pictures of your installation showing the propane tank, connections, and the heater as it is installed.
- Installer contact information.
- Flame or leak test results (apply soapy water or an approved leak-detection solution to all gas connections and fittings; bubbles indicate a leak — do not use the heater if a leak is detected).
- Order number or proof of purchase.
This appliance should be installed by a licensed and authorized service technician or contractor. The installation must be carried out in accordance with the installation instructions provided with the product, as well as local and national building and fire codes. It is important to understand that any defect or damage caused by any alteration or use of unauthorized parts, or parts other than original ones, will void the manufacturers warranty. For more information regarding the warranty, refer to the manual.
