Specific to the Cinderella Freedom and Travel models, the RED, YELLOW and GREEN LEDs on the control panel will all be "flashing" at the same interval indicating there is an issue with the unit's Burner Fan. This light show will continue until the unit is reset. The unit will also beep 10 times when the error is first triggered. The error can only be triggered again after reset, once an incineration is started and the problem still exists.
The Comfort and Freedom models are equipped with an LCD display that provides detailed error messages, while the Travel models feature a unique control panel without an LCD display.
The 3 flashing LED light signals for Burner Fan is unique to this part failure, making it easier to identify on both Freedom and Travel models.
Common solutions:
- Check that the fresh air intake is clear of obstructions and is installed to specification. Lack of fresh air can cause the burner fan to melt from overheating and will void warranty.
Cinderella Freedom Intake Specifications:
Cinderella Travel Intake Specifications:
- Reset toilet by holding down ’start’ button for about 8 seconds until a long beep is heard. Once reset, open and close the lid, then start a "dry" incineration (no liner or substance needed).
- Have your local dealer or professional remove the rear panel and inspect the burner fan for debris, build-up, or defect.
- Replacement burner fans are available to purchase for both Travel and Freedom models through an authorized Cinderella dealer.
Still require assistance?
Please fill out the Official Cinderella Support Form for North America so an authorized Cinderella technician can review your case.